Terms & Conditions
Last Updated: 13 April 2026
Welcome to Alsafwah. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing this website, browsing, or making a purchase, you confirm that:
- You have read and understood these Terms.
- You agree to be legally bound by them.
If you do not agree, please discontinue using the website.
2. Eligibility
To place an order:
- You must be at least 18 years old.
- You must provide accurate contact and shipping information.
We reserve the right to refuse service to anyone at our discretion.
3. Product Information
We aim to provide accurate product descriptions, images, pricing, and availability. However:
- Colors, packaging, and product appearance may slightly vary.
- Product availability may change without prior notice.
- We do not guarantee that all descriptions are completely error-free.
4. Pricing & Payments
- All prices listed on the website are final and may be inclusive or exclusive of applicable taxes (adjust as per your business model).
- Prices are subject to change without prior notice.
- We accept multiple payment methods (Cash on Delivery / Cards / Bank Transfer).
By providing payment details, you confirm that you are authorized to use the selected payment method.
5. Orders & Acceptance
After placing an order:
- You will receive an order confirmation message/email.
- This confirmation does not guarantee acceptance; we reserve the right to cancel or limit any order.
Order cancellations may occur due to:
- Incorrect or incomplete information
- Out-of-stock products
- Payment failure
- Suspicion of fraudulent activity
6. Shipping & Delivery
- Delivery timelines are estimates and may vary depending on location, courier delays, weather, or unforeseen circumstances.
- We are not responsible for delays caused by third-party courier services.
- Risk of loss transfers to the customer once the order is handed over to the courier.
7. Returns, Refunds & Replacements
Please refer to our detailed Refund & Return Policy for complete terms.
In summary:
- Returns/replacements are allowed only under specific conditions.
- Consumable items like honey can only be returned if unopened and in original condition.
- Refund approvals are subject to our discretion.
8. User Responsibilities
You agree:
- Not to misuse or exploit the website.
- Not to attempt unauthorized access or interfere with website functionality.
- To provide accurate and complete information during checkout.
9. Intellectual Property
All content on this website—including the Alsafwah name, logo, branding, designs, images, and written content—is our property and protected under copyright and trademark laws.
You may not:
- Copy
- Reproduce
- Distribute
- Modify
any part of the website without prior written permission.
10. Limitation of Liability
Alsafwah shall not be held liable for:
- Any loss or damages arising from the use of our website
- Issues caused by delivery delays, courier mishandling, or third parties
- Any allergic reactions or misuse of products (please review ingredients before use)
To the maximum extent permitted by law, our liability is limited to the amount paid for the product.
11. External Links
Our website may contain links to third-party websites. We are not responsible for:
- Their content
- Their accuracy
- Any loss or damage resulting from visiting them
12. Indemnification
You agree to indemnify and hold Alsafwah harmless from any claims, losses, damages, or liabilities arising from:
- Misuse of the website
- Violation of these Terms
- Violation of applicable laws or third-party rights
13. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website means you accept the updated Terms.
14. Governing Law
These Terms are governed by the laws of Pakistan. Any disputes will be handled in the relevant courts of Pakistan.
15. Contact Information
If you have any questions regarding these Terms, please contact us:
Alsafwah – Customer Support
📧 Email: alsafwahfoods@gmail.com
đź“ž WhatsApp: 0314-5839321
📱 Cell: 0317-0919014 / 0332-9981522
🏬 Address: Shop No: 2 Umar And Sons Market, Khwaja Town Muqam Chowk, Mardan