Shipping Policy
Last Updated: 13 April 2026
Shipping Policy – Alsafwah
Welcome to Alsafwah, Pakistan’s Trusted Pure Honey Brand.
We are committed to delivering 100% pure and natural honey safely, quickly, and reliably across Pakistan.
This Shipping Policy explains how your orders are processed, shipped, and delivered.
1. Shipping Coverage Across Pakistan
We deliver honey across Pakistan, including major cities and remote areas such as:
- Karachi, Lahore, Islamabad, Peshawar, Quetta
- Hyderabad, Multan, Gujranwala, Faisalabad
- AJK, GB, villages, and small towns
2. Shipping Partners
We use trusted courier services, including:
- Leopards Courier
- TCS
- M&P (Call Courier)
These logistics partners ensure secure and reliable delivery, especially for fragile items like glass jars.
3. Shipping Time
Delivery timelines vary by location:
- Major Cities: 1–3 working days
- Remote Areas: 3–7 working days
During peak seasons (Ramzan, Eid, Winter), delivery times may be slightly extended. Customers will be informed in case of delays.
4. Order Processing Time
- Orders are processed within 24 hours (Monday to Saturday)
- Orders placed after 6 PM are processed on the next working day
5. Shipping Charges
Shipping charges depend on order weight and delivery location:
- Standard rate: PKR 200 – 300 in most cities
- Orders above PKR 3500 → Free Shipping
6. Packaging & Product Safety
To ensure safe delivery, your honey is packed using:
- Multi-layer bubble wrapping
- Durable corrugated boxes
- Tamper-proof sealed lids
We take extra precautions as glass jars are fragile.
7. Shipping Confirmation & Tracking
Once your order is shipped, you will receive:
- SMS or WhatsApp notification
- Tracking ID
- Courier tracking link
You can monitor your parcel status in real-time using the tracking number.
8. Incorrect Address or Failed Delivery
Your order may be returned if:
- Incorrect address or phone number is provided
- Courier is unable to contact you after multiple attempts
- Delivery is refused by the customer
In such cases, re-delivery may require additional shipping charges.
9. Delivery Issues (Lost or Damaged Parcel)
If your parcel is:
- Lost during transit
- Damaged or leaked
- Incorrect item delivered
We will:
âś” Send a replacement at no additional cost
or
âś” Issue a full refund (as per Refund Policy)
Note: Proof (photos/videos) is required for claim verification.
10. International Shipping
Currently, we do not offer international shipping.
We plan to expand delivery to regions such as UAE, UK, Germany, Australia, and Europe in the future.
11. Contact for Shipping Support
For shipping-related queries or support:
Alsafwah – Customer Support
📧 Email: alsafwahfoods@gmail.com
đź“ž WhatsApp: 0314-5839321
📱 Cell: 0317-0919014 / 0332-9981522
🕒 Hours: 10 AM – 7 PM (Mon–Sat)
12. Updates to Our Shipping Policy
Alsafwah reserves the right to update or modify this policy at any time to improve service quality and comply with logistics standards.