Privacy Policy
Last Updated: 13 April 2026
At Alsafwah, we value your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.
By using our website (or any related pages), you agree to the terms described below.
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1. Information We Collect
We collect the following types of information:
A. Information You Provide Directly
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment details (securely handled by payment gateways)
- Messages sent via forms, WhatsApp, or customer support
B. Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address
- Device information
- Browser type
- Pages visited
- Time spent on the website
- Referring website
- Cookies (for analytics, cart, and login sessions)
C. Order & Transaction Information
- Products ordered
- Order history
- Payment status
- Delivery details
D. Cookies & Tracking Technologies
We use cookies for:
- Website performance optimization
- Shopping cart functionality
- Login sessions
- Analytics (e.g., Google Analytics, Facebook Pixel)
- Personalized advertising (if applicable)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Improve our website and user experience
- Send order updates, promotions, and notifications
- Detect fraud and enhance security
- Analyze website traffic and user behavior
- Comply with legal and regulatory requirements
We do not sell your personal data to any third party.
3. Sharing of Information
We only share your data with trusted third parties when necessary:
A. Delivery / Courier Partners
To ensure safe and timely delivery of your orders.
B. Payment Gateways
Such as Easypaisa, JazzCash, Bank Transfer, Stripe, or PayPal (if used).
These providers securely process your payment information.
C. Analytics & Marketing Tools
Tools like Google Analytics and Facebook Pixel to improve performance and marketing.
D. Legal Compliance
If required by law, regulation, or government authorities.
We ensure that all third parties follow strict data protection standards.
4. Data Protection & Security
We take your privacy seriously and implement:
- SSL encryption
- Secure servers
- Restricted access to personal data
- Regular security monitoring
- Strong password protection
- Secure payment integrations
While we follow best practices, no online system is 100% secure.
5. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Opt out of marketing emails or SMS at any time
- Disable cookies through your browser
- Request details about how your data is used
For any request, contact us at:
📧 Email: alsafwahfoods@gmail.com
6. Data Retention
We retain your data as follows:
- Order records: minimum 3 years
- Customer accounts: as long as the account remains active
- Cookies: 1–12 months depending on type
- Analytics data: anonymized and stored longer
You may request account deletion by contacting our support team.
7. Children’s Privacy
We do not knowingly collect personal data from children under 13 years of age.
If you believe a child has shared information with us, please contact us for removal.
8. Third-Party Websites
Our website may include links to external websites.
We are not responsible for their privacy practices or content.
9. Changes to This Policy
We may update this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.
10. Contact Us
For privacy-related questions, complaints, or data requests:
Alsafwah – Customer Support
📧 Email: alsafwahfoods@gmail.com
đź“ž WhatsApp: 0314-5839321
📱 Cell: 0317-0919014 / 0332-9981522
🏬 Address: Shop No: 2 Umar And Sons Market, Khwaja Town Muqam Chowk, Mardan